FAQ
how can we help you?

Orders

What forms of payment do you accept?

All major credit and debit cards including Visa, Mastercard and American Express

PayPal credit and debit.

Klarna.

Shipping

Where do you ship to?

We can ship to most countries worldwide, although there are some exclusions. Charges and import duties may apply. Please contact us for further details.

What does shipping cost?

Any UK mainland destination and Republic of Ireland is free for orders over £50.

Orders under £50 there is a £2.50 standard charge. For other countries cost between £5 and £20.

Please contact us for further details.

How long does shipping take?

Shipping mainland UK normally takes 2-3 working days.

Shipping to other countries normally tales 5-7 working days.

Can I track my order?

Yes, once you place your order you will be sent an e mail confirmation. Once your order is shipped you will be sent the tracking details so you can follow your order through to delivery.

Returns

What is your return policy?

100% Satisfaction Guarantee.

We want you to be 100% satisfied with your w'air product. If for any reason this is not the case, you have 60 days to return your product and we will offer you a money back guarantee.  Find out more here.

For any other reasons (unopened, change of mind), please return the item within 14 days of purchase in its original packaging.

How to I return an item?

For items purchased through justwairit.com please use the prepaid returns label provided when you received your order.

For items purchased through a different method, please return to the place of purchase.

Wholesale

Do you sell to wholesalers?

We are always looking for new partners to work with. Please contact us at info@justwairit.com for further details if you are interested in working with us.

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